This page explains the refund and shipping policies associated with Prime Biome orders. Please review the information carefully so you know what to expect before and after placing an order.
Refund Policy (60-Day Money-Back Guarantee)
Prime Biome orders are covered by a 60-day money-back guarantee, starting from the date your package is delivered.
This guarantee allows you to try the product and decide whether it meets your expectations. If you are not satisfied with your purchase within this time frame, you may request a refund according to the guidelines below.
While some customers choose to use the product for a longer period before deciding, requesting a refund within the 60-day window is entirely your choice.
How to Request a Refund
To ensure your refund request is processed smoothly, please follow these steps:
Step 1: Confirm Eligibility
Make sure your request is within 60 days of delivery. You can verify the delivery date using the tracking information provided by the carrier.
Step 2: Contact Customer Support
Send an email to the official support team at:
📧 contact@primebiome-product.com
Please include “Refund Request” in the subject line and mention that you would like to request a refund.
Step 3: Return the Product
You will be asked to return all bottles from your order (opened or unopened) to the address below. Please include a note with your name, email address, and order ID (if available) to help locate your order.
Return Address:
11870 62nd St N
Largo, FL 33773
United States
Please note that return shipping costs are not covered.
Step 4: Refund Processing
Once the returned package is received, the refund will be processed. You will receive confirmation by email. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement.
Order & Customer Support Contacts
For official order-related assistance, please use the following channels:
- Product Email Support:
📧 contact@primebiome-product.com - Order Self-Service Portal:
🌐 https://www.clkbank.com - Toll-Free Order Support (USA):
☎ 1-800-390-6035 - International Order Support:
☎ +1-208-345-4245
Customer support agents handle all inquiries and respond as quickly as possible.
Shipping Policy
After placing an order and completing payment, your purchase is processed automatically. Orders are typically prepared for shipment shortly after confirmation.
Within up to 60 hours, you will receive an email containing:
- Your shipping tracking number
- A link to monitor delivery status
Once this email is sent, your order is officially on its way.
Estimated Delivery Times & Costs
| Delivery Location | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States | FREE | 5–7 business days |
| Canada | $15.95 | 10–15 business days |
| UK & Ireland | $15.95 | 10–15 business days |
| Australia & New Zealand | $15.95 | 10–15 business days |
Delivery times are estimates and may vary due to carrier delays or customs processing for international shipments.
Additional Shipping Information (FAQ)
Where can my order be delivered?
Orders can be delivered to any valid physical address, including home or workplace addresses.
Can my billing and shipping addresses be different?
Yes. You may enter different billing and shipping addresses during checkout.
Can I track my order?
Yes. Once shipped, you will receive tracking details by email, allowing you to check your order status at any time.
What if I entered the wrong shipping address?
If you notice an error, contact customer support as soon as possible at contact@primebiome-product.com so changes can be made before shipment.
Who should I contact with shipping or product questions?
For any questions regarding your order, shipping, or product details, contact the official support team at contact@primebiome-product.com.
Important Note
Shipping timelines may occasionally be affected by circumstances beyond control, such as customs delays. In such cases, the 60-day refund period is calculated from the date of delivery.